Phone: (212) 961-7435

WERE YOU SCAMMED BY A NEW YORK CITY PEDICAB DRIVER?

First and foremost, you need to know that New York Pedicab Services is not affiliated with the pedicab driver who scammed you.

New York Pedicab Services only works with prepaid bookings, does not charge per minute per ride (all fares are quoted in full) and never surprised its clients (please read our reviews on Trip Advisor and Google).

There are around 600 licensed and unlicensed pedicab drivers in New York City. All of these 600 pedicab drivers work as independent businesses, they do not work for a company and they work for themselves, they have no online business presence.

So, you hired a random pedicab driver not affiliated with New York Pedicab Services on the streets of New York City and he scammed you.

Please, read this whole page if you would like to be guided on what you need to do if you were scammed by a New York City pedicab driver.

WHAT TO DO IF YOU WERE SCAMMED BY A NEW YORK CITY PEDICAB DRIVER

If you paid in cash and you do not have a face picture of the pedicab scammer or his license information, it is not possible to do anything.

If you paid with a credit card or debit card, please, finish reading this whole page before filing your complaints with government officials to familiarize yourself with the pedicab laws and rules.

1. Start a dispute with your bank by indicating to your bank that the pedicab driver did not follow the laws (indicated below) before he charged you.

2. Confirm your receipt details with Square (Most New York City pedicab scammers use Square Payment Processing Systems) at the link below:

Square Look Up Your Receipt Page

3. File a complaint with New York City Department of Consumer Affairs (The New York City Government Agency in charge of licensing and regulating the pedicabs in New York City) at the link below:

New York City Department of Consumer Affairs Pedicab Complaint Page

4- File a complaint with New York State Attorney General's Office Consumer Frauds Bureau at the link below:

New York State Attorney General Consumer Frauds Complaint Page

5- File a complaint with New York City Council Member Erik Bottcher at the link below:

New York City Council Member Erik Bottcher Official Government Page

NEW YORK CITY PEDICAB SCAM CULTURE

If you are looking to get a point A to point B pedicab ride in New York City from a random pedicab driver not affiliated with New York Pedicab Services, New York Pedicab Services recommends that you proceed with caution as there are hundreds of pedicab scammers out there as the City of New York government has not cared about the issue of pedicab scams for years:

August 6, 2012 - Pedicab Driver Tricks Tourists for $442 ( NY Post )

July 19, 2013 - Square Abuse By New York Pedicabs Who Scam Tourists With $600 Rides ( Business Insider )

January 2, 2015 - Tourist Charged $165 To Travel Less Than A Mile In New York Pedicab On New Year's Eve ( Daily Mail UK )

October 31, 2016 - Exclusive: Manhattan 'Bully' Pedicab Driver Tries To Charge Whopping $500 Ride To Pennsylvania Tourists ( NY Daily News )

January 19, 2018 - Pedicab Riders Shocked By Bills Topping $200, $400, Even $600 ( ABC News )

New York Pedicab Services recommends that you ask for a FULL PRICE UPFRONT for the ride before the ride starts as the City of New York government allows pedicab drivers to charge whatever they want as long as it is per minute per ride (the drivers are legally not allowed to charge per person).

Always negotiate a FULL PRICE UPFRONT. Do not be tricked or fooled by a pedicab scammer indicating that it would be $7 or $8 or $9 because he would actually not be telling you that the $7 or $8 or $9 is the per minute rate that he charges.

HOW MUCH IS A PEDICAB RIDE IN NEW YORK CITY?

A pedicab ride in New York City should never exceed $30 for a 1 mile ride. If you are looking to go from Apple Store on 5th Avenue to Empire State Building, the fare should not exceed $36 as the distance from the Apple Store on 5th Avenue to Empire State Building is 1.2 miles.

HOW MUCH IS A PEDICAB RIDE IN CENTRAL PARK?

A pedicab ride in Central Park should never exceed $1.25 per minute per ride. So, if you are taking a 1 hour tour in Central Park, the fare should not exceed $75.

LEGALLY REQUIRED EQUIPMENT ON A NEW YORK CITY PEDICAB:

new york pedicab side panels rate card

SIDE PANEL RATE CARDS: in clear view of passengers on both left and right panels of the pedicab pursuant to New York City Administrative Code Section 20-254 (14)

new york pedicab driver seat rate card

DRIVER SEAT RATE CARD: in clear view of seated passengers behind the driver seat of the pedicab pursuant to New York City Administrative Code Section 20-254 (15)

new york pedicab business complaint sign

BUSINESS SIGN: in clear view of passengers pursuant to New York City Administrative Code Section 20-254 (13)

new york pedicab information card

PEDICAB INFORMATION CARD: to be provided by the pedicab driver before the ride starts and after the ride ends pursuant to New York City Administrative Code Section 20-260 (c)

new york pedicab driver license

COPY OF PEDICAB DRIVER LICENSE: in clear view of passengers pursuant to New York City Administrative Code Section 20-258 (b)

new york pedicab timer

TIMER: in clear view of seated passengers pursuant to New York City Administrative Code Section 20-254 (12)

HOW NOT TO GET SCAMMED BY A PEDICAB DRIVER IN NEW YORK CITY

1. MAKE SURE THE PEDICAB HAS THE FOLLOWING LEGALLY REQUIRED EQUIPMENT:

- Timer: a timer in clear view of passengers pursuant to New York City Administrative Code Section 20-254 (12)

- Business Sign: a sign in clear view of passengers indicating the name and telephone number of the pedicab business, the pedicab's registration number and a telephone number pursuant to New York City Administrative Code Section 20-254 (13)

- Side Panel Rate Cards: a sign conspicuously posted on both sides of the exterior of the pedicab indicating in letters and numbers at least two inches high the dollar amount to be charged per minute per ride, and in letters and numbers at least one half of an inch high that: (i) no additional fees may be charged and (ii) drivers must give passengers a pedicab information card pursuant to New York City Administrative Code Section 20-254 (14)

- Driver Seat Rate Card: a sign affixed to the rear of the bicycle seat of the pedicab indicating in letters and numbers at least two inches high the dollar amount to be charged per minute per ride pursuant to New York City Administrative Code Section 20-254 (15)

- Pedicab Driver License: the pedicab driver shall wear such photo identification card so that it is visible to passengers and enforcement officers when such pedicab driver is operating a pedicab. A copy of such photo identification card shall also be displayed inside any pedicab under the control of such driver in a manner clearly visible to the passengers of such pedicab pursuant to New York City Administrative Code Section 20-258 (b)

2. KNOW HOW THE PEDICABS ARE LEGALLY ALLOWED TO CHARGE:

Pedicabs are allowed to charge how much ever they want as long as it is per minute per pedicab.

- Rates for pedicab rides are based on time calculated per minute per pedicab pursuant to New York City Administrative Code Section 20-260 (a)

- It is illegal for a pedicab driver to charge per passenger or any additional fees pursuant to New York City Administrative Code Section 20-260 (a) (1)

- It is illegal for a pedicab driver to charge any taxes pursuant to New York City Administrative Code Section 20-260 (c) (ii)

3. PEDICAB DRIVER IS LEGALLY REQUIRED TO PROVIDE THE PASSENGERS PEDICAB INFORMATION CARD (LIKE A RECEIPT) BEFORE THE RIDE STARTS AND AFTER THE RIDE ENDS:

- The Pedicab Information Card that is provided before the ride starts is legally required to have 1) the pedicab driver's full name, 2) the pedicab driver's pedicab driver license number issued by New York City Department of Consumer Affairs, 3) the pedicab owner's business name, 4) the pedicab owner's business address, 5) the pedicab owner's business phone number, 6) the pedicab owner's pedicab business license number issued by New York City Department of Consumer Affairs and the 7) the rate per minute per ride pursuant to New York City Administrative Code Section 20-260 (c) (1)

- The Pedicab Information Card that is provided after the ride ends is legally required to have 8) the date, 9) the total number of minutes and 10) the total charge pursuant to New York City Administrative Code Section 20-260 (c) (1)

NEW YORK PEDICAB SERVICES DID NOT SCAM YOU

After getting scammed, the frustrated and angry pedicab scam victims go online and search for pedicabs in New York City and then write negative reviews on Trip Advisor and Yelp business pages of New York Pedicab Services.

New York Pedicab Services did not scam you. New York Pedicab Services only works with prepaid bookings and you were scammed by a random shadow pedicab driver with no online presence.

Below are some of the examples of pedicab victims trashing New York Pedicab Services online despite the fact that they never booked any rides or tours with New York Pedicab Services:

pedicab scam review trip advisor 02 new york pedicab scam review trip advisor 01 new york pedicab scam review yelp new york

MORE ON NEW YORK CITY PEDICAB SCAM CULTURE

Pedicabs started operating in New York City around 1995. Pedicabs have always been allowed to charge how much ever they want but the pedicab scam culture started in 2009 when New York City Council legalized passed "charge whatever you want" laws and the City of New York government has not cared about this scam culture since 2009 even though some new laws were passed in 2012 to address the issue.

An estimated 95% of the pedicab scams happen in Midtown Manhattan, between 57th Street and 34th Street, between 5:00 PM and 11:00 PM. An estimated 300 pedicab drivers work in these hours in Midtown Manhattan between April 1 and December 31. An estimated 250 of these pedicab drivers rely on scamming clueless tourists and locals.

An estimated 60% of the pedicab scams happen in the theater district in Midtown Manhattan between 9:00 PM and 11:00 PM.

New York City Department of Consumer Affairs (DCA), the agency in charge of licensing and regulating the pedicabs in New York City, never enforces the pedicab laws in Midtown Manhattan (between 57th Street and 34th Street) after 5:00 PM despite the fact that they were informed about the issue of pedicab scams for many years.

New York Police City Department does not understand the pedicab laws that are supposed to protect the public from the pedicab scams because New York City Council passed complicated and hard to understand and enforce laws for pedicabs. Even, the former police commissioner Bill Bratton openly stated that he could not understand the pedicab laws.